RETURNS AND REPLACEMENT POLICY

Please read all the instructions carefully regarding our return and replacement policy before returning or replacing a product.

OrponBD Return & Replacement Policy

  • For each product, there may have different return and replacement policies.
  • Promotional offers may or may not follow this policy.
  • Product Replacement is only applicable if the received product is defective or damaged or do not meet the product specification as described.
  • In case of a defective or damaged product, or if the product doesn’t resemble its original product as described, you can raise a replacement request by calling our Customer Service at 01611137175, or submit a complaint/request for return by send a message to our Facebook page by mentioning your order number or phone number
  • For all sort of Electronics and Appliances if any manufacturing defects detected then you can request for a replacement within 72 hours from the date of product received.
  • If you receive your ordered product in good condition but later wish to exchange or replace your received order then no exchange or Money Back option will be available.
  • If you receive damaged/defective or different product then only your product will be replaced with the same product and No Money Back or No other Exchange option will be available.
  • In case the product no longer in stock or there is no supply of the product, the refund for the entire product or part(s) of the product will be provided.

Note: All product return or replacement request should be done within 72 hours after receiving the product. After ending this time period, no product return/replacement request will be accepted.

How to request for a return/replacement of a product?

If you wish to return your product then, you can Contact OrponBD Customer Service at 01611137175, or submit a complaint/request for return by send a message to our Facebook page by mentioning your order number.

Conditions for returning a product
If you want to return/replace your received product then you must maintain the following criteria:

Product must be bought from OrponBD online store.
You must deliver to us the accurate product for replacement.
Any product logo, brand protection sticker, IMEI number, the barcode that comes with the particular product should be in fresh condition and on its accurate place.
Your product voucher and money receipt must be matched with our copies.
Must contain complete product (like instruction manuals, chargers, headphones, or any items provided with your purchased product).
Must be unused and in good condition (undamaged and without any scratches, dents, tears or holes).

Note: If your return product does not meet our return policy, we will call you to explain the issue and return the product to you. You can still claim warranty if you have.

 

Product Return Procedures

Step 1: Read carefully of our Return & Replacement Policy and check if your product meets all the conditions for returning a product.

Step 2: Contact our Customer Service by calling at 01611137175 or submit a complaint/request for return by send a message to our Facebook page by mentioning your order number.

Step 3: Tell our Customer Service regarding your convenient method of product return method.

Step 4: After receiving a product return from you, our expert Technical Team will go through a Quality Check.

Step 5: If we find your product defective, you will get product Return/Replacement or Refund.

Note: You must present your Customer Copy of the Invoice, at the time of handing over the product.

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